One test suite, every platform
Because Testzilla is vendor-neutral, the same tests run against any provider. You write your scenarios once and point them at whichever agents you want to benchmark — across providers, across deployments, across connection types.
Use the same tests on every platform
Section titled “Use the same tests on every platform”A Folder holds a reusable test suite. The Suite Runner lets you pick target channels and run every test in the folder against every channel you select — a cross-product. So one suite of scenarios (greeting, booking, escalation, refund) can run against an LLM Chat agent, a phone agent, a Web Chat widget, and a Web Voice agent at the same time, and you can compare how each holds up.
- Maintain one set of scenarios, run them against several agents or several deployments of the same agent.
- Apples-to-apples comparison across connection types: does the booking test pass on chat but fail on voice?
- Regression-test a change across every channel in a project at once.
How results read
Section titled “How results read”Each run is attributed to the channel it actually ran against, not to the folder. A folder’s booking test that ran against your voice channel shows up under that voice channel’s results and counts toward its pass rate. That is what makes the comparison meaningful: each channel’s scores reflect only the tests that ran on it.